Cancel / Change Order

Order Adjustment and Address Verification Policy

At Celticplaza, we understand that plans can change. To provide you with greater flexibility and an improved shopping experience, we offer a 4-hour window from the time your order is placed for cancellations or amendments. Please refer to the following guidelines for making changes:

Cancellation or Amendment Within 4 Hours
You’re welcome to cancel or make changes to your order within the first 4 hours of placing it. Simply head to the “Contact Us” section on our website, raise a ticket, or get in touch with our dedicated customer service team at [email protected]. We’re here to assist you promptly.

Important Note: After this 4-hour period has passed, we’re unfortunately unable to process cancellations or amendments. We appreciate your understanding.

Ensuring Address Accuracy
To help ensure your order reaches you without delay, please take care to enter your delivery address correctly at checkout. It’s your responsibility as the customer to provide accurate address information.

Address-Related Issues
Please note that Celticplaza cannot be held responsible for issues caused by incorrect or incomplete address details. We encourage you to review your delivery information carefully before finalising your order.

Customer Support
If you have any questions or need assistance, our customer service team is here to help. Don’t hesitate to contact us at [email protected]. Your satisfaction is important to us, and we’re committed to providing a smooth and reliable shopping experience.

Thank you for shopping with Celticplaza. We look forward to serving you with care and efficiency.