Cancel/ Change Order Policy

At Celticplaza, we understand that sometimes adjustments are necessary. Please review the following policy to ensure any changes to your order are processed promptly.

1.  Order Cancellation and Modification Window

• Timeframe: We allow orders to be canceled or modified within 4 hours from the time the order was placed.
• How to Request: To request a cancellation or change, you must immediately contact our Customer Support team via email: support@celticplaza.com. Please include your order number.
• Important Note: Once the 4-hour timeframe has elapsed, your order moves into the processing and packaging stage. We regret that we cannot accommodate further cancellations or modifications after this time.

2.  Address Accuracy & Customer Responsibility

• Customer Responsibility: Ensuring the accuracy of the shipping address is the sole responsibility of the customer. Please double-check all address details during the checkout process.
• Address Change Request: If you need to adjust the address, please make the request within the 4-hour window following the process outlined above.
• Incorrect Address Issues: Any non-delivery issues arising from an incorrect or incomplete address provided by the customer (e.g., missing apartment number, non-existent address) will not be the liability of Celticplaza.
  • In such cases, we cannot guarantee a refund or re-shipment. A re-shipment fee may apply if the package is returned to us and you wish to have it sent out again.

3.  Customer Support

For any questions or concerns regarding cancellations or modifications, please reach out to us:

• Support Email: support@celticplaza.com