Fashion eye glasses v2

At Celticplaza, we aim to make your shopping experience smooth and reliable. This policy details how we process, handle, and deliver your orders.

1.  Order Processing Time (Handling Time)

This is the time required to verify, package, and hand over your order to the shipping carrier.

• Standard Processing Time: All orders are processed within 1 Business Day.
• Business Days: Monday through Saturday, excluding major holidays.
• Confirmation: You will receive an email confirmation once your order has been processed and is ready to ship.

2.  Shipping Costs (Fees)

Shipping costs are calculated based on package weight and destination.

• Standard Shipping Fee: $6.99 per order.

3.  Shipping Coverage and Restricted Locations

We currently ship only to the following locations:

• U.S. States: All 50 U.S. states.
• U.S. Territories: Alaska, Hawaii, Puerto Rico, Guam, and the U.S. Virgin Islands.
• Military Addresses: APO/FPO military addresses.

We currently do not offer international shipping or shipping to any location outside of the list above.

4.  Shipping Time (Transit Time)

This is the time the carrier takes to deliver the package after it has been picked up from our facility.

• Method: Standard Shipping.
• Transit Time: 2–4 Business Days.

 Total Estimated Delivery Time

The total estimated time until you receive your order is:

Total Time = Processing Time (1 Day) + Shipping Time (2–4 Days)

• Total: 3 to 5 Business Days.

5.  Tracking and Delivery Issues

• Tracking Confirmation: Once your order ships, you will receive an email with your tracking number.
• Update Time: Tracking information may take up to 24 hours to update on the carrier’s system.
• Delivery Issues: If your package is delayed, lost, or arrives damaged, please contact us within 7 days of the expected delivery date at support@celticplaza.com. We will work with the carrier to promptly resolve the issue.

Last Updated: November 27, 2025

We want you to be completely satisfied with your purchase. If you need to return or exchange an item, please refer to the detailed policy below.

1.  Return Period and Eligibility

• Return Window: You have 30 days from the date of successful delivery to request a return or exchange.
• Product Condition: Items must be unused, unworn, and in original packaging with all tags attached.
• Required Proof: Proof of purchase (order number or receipt) is required for all returns.

2.  Return Process

1. Contact Us: Email support@celticplaza.com with your order number and the detailed reason for return.
2. Approval: We will review your request and provide return instructions.
3. Ship Back: Please ship the item back within 14 days of receiving return approval.

3.  Return Shipping Costs

• Customer Paid: The customer is responsible for return shipping costs if the return is due to a change of mind or incorrect item/size ordered by the customer.
• Celticplaza Paid: We will provide a free prepaid return shipping label if the product is defective, damaged, or shipped incorrectly compared to your original order (see Section 7).

4.  Refunds

• Processing Time: Once we receive and inspect your return, refunds are issued within 5–10 Business Days.
• Method: The money will be credited back to your original method of payment.
• Original Shipping Fees: The original shipping fee ($6.99) is non-refundable, unless the return is due to our error.

5.  Exchanges

• If you require a different size or color, please specify this when submitting your return request email. Exchanges are subject to the stock availability of the replacement product.
• If the requested replacement is out of stock, we will issue a refund.

6.  Non-Returnable Items

The following items are not eligible for return:

• Final Sale or Clearance items.
• Gift Cards.
• Personalized or custom-made products.

7.  Damaged or Incorrect Items

If you receive a damaged or incorrect product, please contact us within 7 days of delivery for a replacement or a full refund at no additional cost to you (including free return shipping).

At Celticplaza, we aim to make your shopping experience convenient and secure. This policy provides detailed information on our accepted payment methods and security measures.

1.  Our Accepted Payment Methods

We are pleased to offer the following popular and secure payment options:

• Credit & Debit Cards: We accept all major cards, including:
  • Visa
  • Mastercard
• PayPal: Pay quickly and securely using your PayPal account.

2.  Transaction Security and Processing

We prioritize the safety of your financial information and utilize industry-leading payment gateways:

• Stripe Secure Processing:
  • All your credit and debit card transactions are securely processed through Stripe, a global leader in online payment processing.
  • Stripe utilizes advanced encryption technology to protect your sensitive data and prevent fraud.
  • Please note: We do not store your credit/debit card information on our servers.
• PayPal: When you select PayPal, you will be securely redirected to the PayPal website to complete your payment. PayPal uses its own advanced encryption technology to protect your financial details.

3.  Payment Terms

• Payment Requirement: We require full payment for the entire order (including product price and shipping fees) before your order can be processed and dispatched.
• Currency: All transactions are processed in United States Dollars (USD).

4.  Contact Us

If you have any questions or need assistance with your payment, please contact our team directly:

• Email: support@celticplaza.com